Privacy Policy

This Privacy Policy explains how Ferny & Coral collects, uses, discloses, stores, retains, and protects personal information in connection with our online store, products, services, customer support, marketing, and related business activities.

Business name: Ferny & Coral
Privacy email: privacy@fernyandcoral.com.au
Customer support email: support@fernyandcoral.com.au
Phone: +61 7 3185 6429
Business address: 26 Ferny Ave, Avoca QLD 4670, Australia

1. Organisation Responsible

Ferny & Coral is responsible for personal information under its control. We manage privacy questions, access requests, correction requests, complaints, and related enquiries through privacy@fernyandcoral.com.au.

2. Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. Accountability

We take reasonable steps to manage personal information responsibly and to maintain practices, procedures, and systems designed to support compliance with applicable privacy obligations.

We may use service providers to process personal information on our behalf, and we take reasonable steps to require those providers to handle personal information appropriately.

4. Personal Information Collected

Depending on how you interact with us, we may collect personal information such as your name, billing address, shipping address, email address, telephone number, order details, payment-related information, account information, customer support messages, return requests, product preferences, marketing preferences, and communication history.

5. Payment Information

Payment transactions are processed through third-party payment providers. We do not intend to store full payment card numbers on our own systems. Payment providers may collect and process payment information in accordance with their own terms, privacy policies, and security standards.

6. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including IP address, device type, browser type, operating system, referring pages, pages viewed, time spent on pages, approximate location, cookie identifiers, and interaction data.

7. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for purposes including:

• Processing, confirming, fulfilling, and delivering orders;
• Providing customer support and responding to enquiries;
• Managing returns, refunds, exchanges, product issues, and warranty-related enquiries;
• Processing payments and preventing fraud, misuse, or unauthorised transactions;
• Operating, maintaining, securing, and improving our website and business systems;
• Sending order confirmations, shipping updates, policy notices, and customer communications;
• Providing marketing communications where permitted by law;
• Complying with tax, accounting, legal, regulatory, reporting, and dispute-resolution obligations;
• Protecting our rights, customers, systems, property, staff, service providers, and business operations.

8. Consent

We collect, use, and disclose personal information with consent where required. Consent may be express or implied depending on the circumstances, the sensitivity of the information, and applicable law.

By placing an order, creating an account, contacting us, subscribing to communications, or using our website, you consent to the handling of personal information for the purposes described in this Privacy Policy, unless a different consent requirement applies.

9. Withdrawal of Consent

You may withdraw consent where legally permitted by contacting privacy@fernyandcoral.com.au. Withdrawal of consent may affect our ability to provide products, process orders, deliver goods, complete returns, provide customer support, or comply with legal obligations.

10. Limiting Collection

We aim to collect only the personal information reasonably necessary for identified purposes, business operations, legal compliance, security, fraud prevention, customer service, and other lawful purposes.

11. Disclosure to Providers

We may disclose personal information to service providers and partners that assist with ecommerce platform services, website hosting, payment processing, fraud prevention, order fulfilment, shipping, email delivery, SMS services, customer support, analytics, advertising, accounting, tax, legal, and compliance services.

These providers may only use personal information as permitted by their agreements with us or as otherwise allowed by applicable law.

12. Processing Outside Australia

Personal information may be processed or stored outside Australia by us or by our service providers. Where personal information is handled outside Australia, it may be subject to the laws of the relevant overseas jurisdiction, including lawful access by courts, regulators, law enforcement, or government authorities.

13. Cookies

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, analyse traffic, improve performance, support security, prevent fraud, measure advertising, and personalise user experiences.

You may adjust your browser settings to block or delete cookies, but some website features may not function properly if cookies are disabled.

14. Marketing Communications

Where permitted by law, we may send marketing emails, promotional messages, product updates, abandoned cart messages, or offers. You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting support@fernyandcoral.com.au.

Even if you unsubscribe from marketing messages, we may still send transactional or service-related communications about orders, returns, shipping, policy updates, security, or account matters.

15. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on order history, tax obligations, accounting records, legal requirements, fraud prevention, dispute resolution, and business records.

16. Security Safeguards

We use reasonable safeguards appropriate to the sensitivity of the information, which may include access controls, encryption where appropriate, secure service providers, administrative controls, staff access limitations, monitoring, and record retention practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of personal information.

17. Privacy Incidents and Breaches

If we become aware of a privacy incident involving personal information under our control, we will assess the incident and take steps that may include containment, investigation, mitigation, notification, recordkeeping, and reporting where required by applicable law.

18. Accuracy

We take reasonable steps to keep personal information accurate, complete, and up to date for the purposes for which it is used. You may request correction of your personal information by contacting privacy@fernyandcoral.com.au.

19. Access and Correction Requests

You may request access to personal information we hold about you, subject to legal exceptions. You may also request correction of inaccurate, incomplete, or outdated personal information.

To make a request, contact privacy@fernyandcoral.com.au and include your name, contact details, order number if applicable, and sufficient information to help us identify your records. We may verify your identity before responding.

20. Privacy Complaints

If you have a privacy concern or complaint, contact us first at privacy@fernyandcoral.com.au. We will review the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable regulator.

21. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal information from children without appropriate consent where required by law. If you believe a child has provided us with personal information, contact privacy@fernyandcoral.com.au.

22. Legal Requests and Compliance

We may disclose personal information if required or permitted by law, court order, subpoena, regulator request, law enforcement request, tax requirement, dispute process, fraud investigation, or to protect rights, safety, property, users, customers, or business operations.

23. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website after changes are posted means the updated policy applies, subject to applicable law.

24. Contact

For privacy questions, access requests, correction requests, complaints, or withdrawal of consent, contact:

Ferny & Coral Privacy Contact
26 Ferny Ave
Avoca QLD 4670
Australia
Email: privacy@fernyandcoral.com.au
Support email: support@fernyandcoral.com.au
Phone: +61 7 3185 6429
Support hours: Monday to Friday, 9:00 AM to 5:00 PM AEST