Contact Information

This Contact Information page explains how customers, consumers, regulators, service providers, and other parties may contact Ferny & Coral regarding orders, returns, privacy, legal, and customer support matters.

1. Customer Support

For general customer support, order questions, product enquiries, account questions, checkout issues, delivery questions, or website support, contact:

Email: support@fernyandcoral.com.au
Phone: +61 7 3185 6429

2. Returns, Refunds, and Product Issues

For returns, refunds, exchanges, damaged items, defective items, incorrect products, missing products, or product description concerns, contact:

Email: returns@fernyandcoral.com.au
Phone: +61 7 3185 6429

Please include your order number, full name, email address used at checkout, product name, reason for contacting us, and photos where relevant.

3. Privacy Requests

For privacy questions, access requests, correction requests, consent withdrawal, privacy complaints, or questions about how personal information is handled, contact:

Email: privacy@fernyandcoral.com.au
Phone: +61 7 3185 6429

4. Business Address

Ferny & Coral
26 Ferny Ave
Avoca QLD 4670
Australia

5. Return Address

Do not send products back without prior return authorisation. Return instructions and the applicable return address will be provided after your return request is reviewed.

If a return to our business address is authorised, use:

Ferny & Coral Returns
26 Ferny Ave
Avoca QLD 4670
Australia

6. Customer Support Hours

Customer support is generally available Monday to Friday, 9:00 AM to 5:00 PM AEST, excluding Australian national public holidays, Queensland public holidays, and exceptional operational closure periods.

7. Response Time

We aim to respond to customer enquiries within 1 to 3 business days. Response times may be longer during peak periods, holidays, carrier disruptions, promotional periods, or when additional investigation is required.

8. Information to Include for Order Support

To help us respond efficiently, include the following information when contacting us about an order:

• Order number;
• Full name used at checkout;
• Email address used at checkout;
• Shipping address;
• Product name or SKU if available;
• Clear description of the issue;
• Photos or screenshots where relevant.

9. Legal and Compliance Enquiries

For legal notices, compliance questions, intellectual property concerns, or formal communications, contact support@fernyandcoral.com.au and include “Legal/Compliance Enquiry” in the subject line.

Formal legal documents may require delivery through legally recognised methods and may not be accepted by ordinary customer service email unless permitted by law.

10. Consumer Protection Concerns

If you have a consumer protection concern, contact us first so we can review and respond. Nothing on this page limits any right you may have to contact the Office of Fair Trading Queensland, the Australian Competition and Consumer Commission, a court, tribunal, payment provider, or another body available under applicable law.

11. Primary Contact Details

Business name: Ferny & Coral
Customer support email: support@fernyandcoral.com.au
Returns email: returns@fernyandcoral.com.au
Privacy email: privacy@fernyandcoral.com.au
Phone: +61 7 3185 6429
Business address: 26 Ferny Ave, Avoca QLD 4670, Australia
Support hours: Monday to Friday, 9:00 AM to 5:00 PM AEST